Increase conversions on your website by adding a free live chat system
When a user clicks on a website, one of the first things they look for is a contact email or telephone number. This can be after they have decided to make the purchase and just want to clarify with a sales rep.
Many website owners do not include a telephone number or even a email address as it can harvested for spam when displayed on a web page. For this reason websites owners prefer the contact form and we have found a great contact form from Olark that acts as both a contact form when you are away from your computer or a live chat system. All you will have to do is sign in to a compatible application that can handle the chats. We have a list of them here.
You can also install apps on your BlackBerry, iPhone or Android smartphone that will allow you to chat on the go.
The chat bar itself can be customised and branded to include your own written message such as:
All of Home Builder Team Ltd’s sales staff are away right now but you can click here for our sales staff working hours. Or just fill out the form below to send us a message.
By making it that extra bit easier for you website visitors to contact you, you will notice that conversions increase, having a direct impact on the amount of revenue too.
Are there any monthly costs associated with this add-on?
No, providing you do not go over the free included 25 chats per month. Contact forms and chats when you do not respond to the user do not count. If you need expect to have a lot more chat requests, you can sign up to a paid plan here from Olark.
What is included?
- We can sign you up with Olark and generate the script code for your website.
- We will brand the chat box to suit your companies branding.
- We will add custom messages when you are available to chat and for when you are not.
- We can also add a custom image in png format to display if you wish when the chat is active or for when it is not.